Clear refund terms for instant-download digital embroidery design files.
Cloutisoft provides ready-made embroidery design files that are delivered digitally through instant download. Because digital files can be accessed, copied, and stored immediately after purchase, all sales are generally final once a file has been downloaded or accessed.
Refunds are not available for change of mind, accidental purchase, choosing the wrong design, lack of required embroidery software, machine incompatibility caused by unsupported machines, or inability to use embroidery files after download.
We may review a refund or replacement request if there is a confirmed technical issue with the purchased download, the wrong file was provided, a file is missing from the included formats, or the download link is not working and cannot be restored.
Each product clearly lists supported formats: DST, PES, EXP, JEF, and VP3. Customers are responsible for confirming that their embroidery machine or software supports one of these formats before purchasing.
If a purchased file is incomplete or technically unavailable, we will first attempt to provide a replacement download link or corrected file package. Replacement support is provided for the same purchased design only.
Subscription fees are charged for access to monthly embroidery design downloads. Once a subscription period has started and files have been downloaded, the subscription payment is generally non-refundable. Customers may cancel future billing from their account area where available.
For refund-related questions, please contact us with your order number, email address used at checkout, product name, and a clear description of the issue.
Email: info@cloutisoft.com
Phone: +447367837172