How Cloutisoft collects, uses, and protects customer information.
Cloutisoft respects customer privacy and is committed to protecting personal information collected through our digital embroidery design marketplace. This policy explains how we use information when customers browse, purchase, download, or contact us.
We may collect customer name, email address, phone number, billing details, order history, download activity, account information, messages sent through contact forms, and technical information such as browser type, IP address, and website usage data.
Customer information is used to process orders, provide instant digital downloads, deliver order confirmations, manage subscriptions, prevent fraud, improve website performance, respond to support requests, and comply with legal or payment gateway requirements.
Payments are processed through secure third-party payment providers. Cloutisoft does not store full credit card numbers on its website. Payment providers may collect and process information according to their own security and privacy practices.
We may send order confirmations, download links, subscription notices, account updates, and customer support responses. Promotional emails may be sent only where allowed, and customers may unsubscribe where applicable.
Our website may use cookies or similar technologies to improve user experience, remember cart activity, analyze traffic, and support secure checkout functionality.
We do not sell customer information. Information may be shared only with trusted service providers such as payment processors, hosting providers, analytics tools, email systems, or legal authorities when required.
We use reasonable security measures to protect customer information. However, no online system can be guaranteed to be completely secure, and customers should keep their account login information confidential.
Customers may contact us to request access, correction, or deletion of personal information where legally permitted and technically possible.
Email: info@cloutisoft.com
Phone: +447367837172
Address: Office 1158 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR